Frequently Asked Questions



Please have a look at these FAQs. If you require further information, the Contact Form is always open for you. Thank you :)






A: You are expected to fill out the Request a Quote Form and be as detailed as possible since it will help me get the best view to understand the design you expect. I will email you with the Quotation upon receiving your form. Once we've agreed on the project details, an Invoice with item & payment particulars will be emailed to you.

This link >>Here<< will explain you on the design process. It's a step by step explanation, you'll find it handy! You may also want to read the Terms of Service. Trust me, it can be a complete useful guideline.
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A: It really depends on the scope of the project, how quick your response to my emails, how specific your input throughout the design process and the revisions needed. Each project is unique and may require more or less time to build. My target to complete a project is 10 days. I schedule two projects at a time. However, please understand that this is only an estimated time frame. It's not unlikely to have projects that are extended, which are mostly due to communication and revisions. Sometimes it's not always on how quick I finish my work but more to a reflection on the amount of active projects I currently have in hand.
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A: Yes, I do require a deposit of 50% of the total amount of your design in order to secure your place on my design schedule. Final Payment is due before design installation or issuance of final products. Please note that this deposit is non-refundable.
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A: Once your deposit is made, your name will be added onto the Schedule. The time frame with your name on it, is the estimated time of when your design will be commenced. You can expect your first draft within this scheduled timeline. Please note that the latest date shown in the timeline for each project does not mean a completion date.
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A: This Design Schedule is a first come, first serve basis. Our waiting list fills up quickly, so it is always best to book at your earliest convenience.
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A: Once you're confirmed on the schedule, I will send you a set of Design Questionnaire to be filled in. My work will be based on your brief. Should there be any uncertain things, I will email you to gather information. Discussion and the design process will be done during your designated time frame only as I have to focus on the clients whose designs are currently scheduled.
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A: I'm really sorry, due to the current demand for the services, I am unable to accept rush orders. Placing a rush order means adding you to my overtime schedule and current orders won't be affected. I wish I have the extra time to do it for you. With my full time job during the day and the boys at home during the evening, agreeing to work overtime means skipping my night sleep. If you wish to find other designer urgently, please let me know as I'd be happy to introduce you to my other designer friends.
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A: Please apologize cause I'm no longer taking order for loose elements. I only offer a complete blog design package and with those loose items as the additional to the package so that your other social media can match the main site.
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A: No, I don't design printable graphics.
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A: I allow one (1) major and three (3) minor revisions.
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Q: How's the installation process? When do you need my username and password?
A: You don't have to forward your account log in information. You just need to grant me permission to access your blog by doing the following two simple steps:
1. Please go to Blogger Dashboard >> Settings >> Basic >> Permissions >> Under 'Blog Authors' Click '+ Add Author' and insert my email address rose@heartliciousdesign.com to invite as Author.
2. Then once I approve, please go to the same place as above and change the 'Author' tab to 'Admin'.
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A: No. Your posts and sidebar information will remain on your blog. They will move around but you still can arrange them according to your liking. However please be advised that it shall be your responsibility to back-up your template and contents, including all the HTML codes of your widgets just in case something should go wrong.
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Q: Will you upload and manage the content of my blog?
A: No, it is your responsibility to upload all of your contents including the widgets. I only handle the design and installation. Should you have any questions after installation, I will give you a week time to work with your new layout with my assistance.
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A: Yes, I now work on WordPress platform.
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A: Please apologize, I prefer communication through email only. It's easy for me to keep all records and instructions from every client. They could get mixed up easily. Furthermore, I don't talk about blog designs during my day work. Normally if I'm not at work, I would be probably around my children. You know it's quite difficult to talk when you have kids clinging to you :)
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